Frequently Asked Questions
1. How many BIG Points will I earn for my AirAsia RedTix purchases?
  • You will earn 1 BIG Point for every RM2 spent on AirAsiaRedTix products such as tickets to international line-up of concerts, sporting events, musicals, theatre performances and more.
  • BIG Shot ID is required at time of tickets purchasing.
  • BIG Points only be credited to BIG member’s ID within 5 working days after the purchase.
  • Points will be credited to the purchaser upon successful payment.
Note: Ensure the email address is same as BIG Email ID

2. If I use my BIG Prepaid MasterCard to purchase on AirAsia RedTix, how many BIG Points will I earn?
  For every RM5 spent using a BIG Prepaid MasterCard you will get 1 BIG Point.
Click here for more information about BIG Prepaid MasterCard.

3. What do I do if I have not received my BIG Points even though my purchase transaction has been approved?
  If you have not received your BIG Points after 5 days, you can follow these simple steps for us to investigate your case

  • Please log on to BIG Portal and click on AskBIG.
  • Click on AirAsia BIG Loyalty Points Claims or update Profile, click the link to launch the webform and fill out all details needed.

4. Why have I not been awarded BIG Points?
  You may not have been awarded BIG Points due to the following reasons:

  • You cancelled the tickets you purchased on
  • You did not include your BIG ID when completing the ‘My Details’ section at the Checkout page.
  • Your payment failed or you didn’t meet the requirements of the AirAsiaRedTix’s credit check.
  • Your registration was not deemed as genuine.
  • Your transaction didn’t meet the AirAsiaRedTix Terms and Conditions
  • Any other reasons as determined by the respective Retailer and as may be stipulated in the AirAsiaRedTix and BIG own Terms and Conditions from time to time.

Terms & Conditions
  1. BIG members can earn BIG Points based on the actual amount spent in MYR. 1 BIG Point earned will be equivalent to the MYR 2 spent on AirAsia RedTix products.
  2. BIG Points will be awarded to the purchaser.
  3. BIG Points will be awarded upon successful payment.