| 1. |
How many BIGGIES will I earn for my AirAsia RedTix purchases? |
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You will earn 1 BIGGIE for every RM2 spent on AirAsiaRedTix products such as tickets to international line-up of concerts, sporting events, musicals, theatre performances and more. Points will be credited to the purchaser upon successful payment.
Note: Ensure the email address is same as BIG Shot Email ID
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| 2. |
If I use my BIG Prepaid VISA Card to purchase on AirAsia RedTix, how many BIGGIES will I earn? |
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For every RM2 spent using Big Prepaid VISA Card, you will get 1 BIGGIE
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| 3. |
What do I do if I have not received my BIGGIES even though my purchase transaction has been approved? |
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If you have not received your BIGGIES after 5 days, you can follow these simple steps for us to investigate your case
- Please log on to BIG Portal and click onAskBIG.
- Click on the BIG Rewards icon
- Select the FAQ that says "What should I do if have a dispute on my BIGGIES?"
- Click on the link to launch the webform and fill out all details needed.
We will contact you within 5 working days after we have received your webform.
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| 4. |
Why have I not been awarded BIGGIES? |
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You may not have been awarded BIGGIES due to the following reasons:
- You cancelled the tickets you purchased on AirAsiaRedTix.com
- You did not include your BIG Shot Email ID when completing the ‘My Details’ section at the Check out page
- Your payment failed or you didn´t meet the requirements of the AirAsiaRedTix´s credit check
- Your registration was not deemed as genuine
- You transaction didn´t meet the AirAsiaRedTix Terms and Conditions
- Any other reasons as determined by the respective Retailer and as may be stipulated in the AirAsiaRedTix and BIG own Terms and Conditions from time to time.
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