||How many BIG Points will I earn for my AirAsia RedTix purchases?
Note: Ensure the email address is same as BIG Email ID
- You will earn 1 BIG Point for every RM2 spent on AirAsiaRedTix products such as tickets to international line-up of concerts, sporting events, musicals, theatre performances and more.
- BIG Shot ID is required at time of tickets purchasing.
- BIG Points only be credited to BIG member’s ID within 5 working days after the purchase.
- Points will be credited to the purchaser upon successful payment.
||If I use my BIG Prepaid MasterCard to purchase on AirAsia RedTix, how many BIG Points will I earn?
||For every RM5 spent using a BIG Prepaid MasterCard you will get 1 BIG Point.
Click here for more information about BIG Prepaid MasterCard.
||What do I do if I have not received my BIG Points even though my purchase transaction has been approved?
||If you have not received your BIG Points after 5 days, you can follow these simple steps for us to investigate your case
- Please log on to BIG Portal and click on AskBIG.
- Click on AirAsia BIG Loyalty Points Claims or update Profile, click the link to launch the webform and fill out all details needed.
||Why have I not been awarded BIG Points?
||You may not have been awarded BIG Points due to the following reasons:
- You cancelled the tickets you purchased on AirAsiaRedTix.com.
- You did not include your BIG ID when completing the ‘My Details’ section at the Checkout page.
- Your payment failed or you didn’t meet the requirements of the AirAsiaRedTix’s credit check.
- Your registration was not deemed as genuine.
- Your transaction didn’t meet the AirAsiaRedTix Terms and Conditions
- Any other reasons as determined by the respective Retailer and as may be stipulated in the AirAsiaRedTix and BIG own Terms and Conditions from time to time.