Thank you for visiting AirAsiaRedTix.com’s website - www.AirAsiaRedTix.com . This
Website is owned and operated by AirAsia. The following describes the terms and
conditions under which the services of this AirAsiaRedTix.com website are provided
to consumers (collectively, the “Agreement”). By entering this website and using
any service provided by this website, including but not limited to viewing any of
its content or purchasing any ticket or merchandise, you agree to be bound by this
In this Agreement, underlined terms serve as links to pages within this website
that contain important information concerning your use of our services. We suggest
that you access and become familiar with these pages, including but not limited
This website is the on-line service provided by AirAsiaRedTix.com, an Air Asia Group
of companies (sometimes referred to herein as the "Company") with its principal
place of business at LCC Terminal, Jalan KLIA S3, Southern Support Group Zone, KLIA,
Sepang, Selangor Darul Ehsan, Malaysia and on the World Wide Web of the Internet,
with an address of www.AirAsiaRedTix.com. This website consists of ticketing services,
which may include facilitating the purchase or sale of tickets to live events, providing
access to other ticket resources, and related content provided by the Company and
by third parties.
This website is subject to the terms and restrictions contained herein and is for
private personal use by consumers only. Any other use or attempt to use this website,
or any of the services provided through this website for commercial purposes (including
the purchase of tickets for the purpose of resale), promotion of products and services,
directly or indirectly, by you or by a third party is strictly prohibited.
- Changes in Terms and Conditions
The Company has the right to change or discontinue any aspect or feature of this
website. This includes but is not limited to, any service provided by the Company,
content displayed on this website, hours of availability, and equipment needed for
access to or use of this website, at any time. We have the right to change or modify
the terms and conditions applicable to your use of this website, or any service
provided through this website. We can impose new conditions, including, but not
limited to, adding fees and charges for use at any time. Such changes, modifications,
additions or deletions will be effective one day after the “Updated” date appearing
at the top of this page. Accordingly, please review this Agreement periodically
to familiarize yourself with the most current version. Unless expressly stated otherwise,
any new features that augment or enhance the current services provided though this
website also will be subject to the provisions of this Agreement.
- Permitted Use of This Website
This website is the private property of AirAsiaRedTix.com and your access to this
website is only with our permission. Any unauthorized access or use will be deemed,
among other things, a trespass, and we reserve the right to pursue our legal rights
for any unauthorized access or use of this website, including seeking civil remedies
and equitable relief to the fullest extent possible, and referral of matters to
appropriate law enforcement agencies.
If you are a consumer seeking information about a performance, sporting event, concert
or other public facility, or if you are seeking to purchase tickets to any event
or facility through this website, then you are authorized to enter and use this
website, subject to the other terms of this Agreement.
- Prohibited Use of this Website
You are prohibited from doing any act that has the effect of undermining the integrity
of our system, our services and the method by which we provide our services to users.
If you use, deploy or facilitate the use or deployment of any robot, spider, scraper
or any other automated means, method or device to view, select or copy any content
from the Website, then you are not authorized to enter this website or use its services.
If you use, deploy or facilitate the use or deployment of any script, routine, program
or any other automated means, method or device with respect to this website for
any other purpose, including but not limited to purchasing tickets, you are not
authorized to enter this website or use its services.
If you intend to use, deploy or facilitate the use or deployment of any program,
system, means, method or device, for any purpose that places an unreasonable, unnecessary
or excessive demand or load on this website, its hardware and connections, or prohibits,
denies or delays access to this website by others, you are not authorized to enter
this website or use its services.
If you are seeking to purchase tickets to any event offered through this website
for the purposes of reselling those tickets, then you are not authorized to enter
this website and use its services. If we determine that you are purchasing an irregularly
large number of tickets to an event or multiple events, we will presume that you
are purchasing such tickets for resale purposes and at our election, we will cancel
your transaction and restrict your access to this website.
You will not download or copy any content displayed on this website for purposes
other than preserving information for your personal use, without the written permission
of the Company.
You will not establish any deep link or other connection to any specific page or
pages of this website other than the Home Page, without our written permission.
You agree that you will use this website only for lawful purposes. You will not
post or transmit through this website any material which: (i) violates or infringes
in any way upon the rights of others; (ii) is unlawful, threatening, abusive, defamatory,
invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable;
(iii) encourages conduct that would constitute a criminal offense, give rise to
civil liability or otherwise violate any law; (iv) creates or attempts to create
any liability of the Company, (v) contains advertising or any solicitation with
respect to products or services, unless we have approved such material in writing,
in advance of its transmission; (vi) introduces any program, executable file or
routine (such as a worm, Trojan horse, cancelbot, time bomb or virus) into our system
for any purpose, irrespective of whether any such program or routine results in
detrimental harm to our system or our data; or (vii) threatens the continuous services
of our ISP’s, suppliers and vendors. Any conduct by you that in our sole discretion
restricts or inhibits any other consumer from using or enjoying this website is
- Transaction and Processing Fees
There is no fee for accessing this website and viewing our content and the content
of third parties that we display.
If you decide to purchase tickets or other merchandise, you agree to pay, in addition
to the price for the ticket or merchandise, other fees and charges that we impose,
such as convenience fees, processing fees, shipping and handling fees and other
miscellaneous fees. The amount of each fee will vary, depending on the tickets or
merchandise you purchase and the method you select to receive your tickets or merchandise.
Fees and charges, including (but not limited to) charges for issuance, convenience,
handling, processing and any other miscellaneous charges assessed by us represent,
among other things, the costs we incur in providing our goods and services to you.
The fees and charges we assess may be greater than our actual cost of providing
those services, and we may retain a portion of all such fees and charges as profit.
You are urged to review all pages displayed during your completion of a purchase.
All fees and charges related to your transaction will be disclosed to you during
the purchase process. If you do not agree to pay the fees or charges associated
with your purchase, you may cancel your transaction.
- Links to Other Websites
We may, from time to time, display icons, graphic or textual links to other websites,
or display selected pages of other websites not affiliated with AirAsiaRedTix.com
through framing or other means. Any content, product or service provided by other
websites is subject to the control of such third parties and not AirAsiaRedTix.com.
Your access to and use of any other website, and any transaction which you engage
in on any other website, are subject to the applicable user agreements of that website.
The Company reserves the exclusive right and sole discretion to add, decline or
remove, without notice, any icon or link to another website.
- Electronic Communications
When you purchase tickets or merchandise from us, or when you become a registered
user with us to facilitate future transactions, you are communicating with us electronically
and by doing so, you consent to receive electronic communications from us regarding
a purchase you are making or an event to which you have purchased tickets. Additionally,
by consenting to accept electronic communications from us, you also agree that all
agreements, disclosures and notices, including any updates to this Agreement, may
be provided to you electronically and that an electronic communication from us satisfies
any legal requirement that a communication be in writing.
In addition, when you purchase tickets or merchandise from us, or when you become
a registered user with us, you agree that you have established a business or personal
relationship with the Company and you consent to receive email notices or advertisements
from us in the future about events, products or services that may be of interest
to you. If you are not interested in receiving email notices or advertisements from
us, you can unsubscribe by contacting us at our online feedback form.
- Downloading Of Intellectual Property
This website contains proprietary material and information, including without limitation,
the “look and feel” of the website. All design, text, software, images, trade names,
logos and other information presented on this website is protected in Malaysia and
other copyright laws and is owned by the Company or is used under license from the
owner of the respective intellectual property rights. In addition, the entire contents
of this website are copyrighted as a collective work/compilation. The Company owns
copyrights in the selection, coordination, arrangement, and enhancement of such
content, as well as in the content original to it. You may not modify, publish,
transmit, participate in the transfer or sale, create derivative works, or in any
way exploit, any of the content, in whole or in part. If you are a consumer, you
may download copyrighted material for your personal use only. Except as otherwise
expressly permitted under copyright law, no copying, redistribution, retransmission,
publication or commercial exploitation of downloaded material will be permitted
without the written permission of the Company (and the copyright owner if other
than the Company). If you are given permission to copy, redistribute or publish
copyrighted material, you may not delete author attribution, trademark legends or
copyright notices. You acknowledge that you do not acquire any ownership rights
by downloading copyrighted material.
You agree that use of this website is at your own risk. You will be responsible
for protecting the confidentiality of your password, if any. Neither the Company,
its parent company, nor any of their respective employees, shareholders, agents,
third party content providers or licensors, warrant that your use of this website
will be uninterrupted or error free; nor do they make any warranty as to the results
that may be obtained from use of this website, or as to the accuracy, reliability
or content of any information, service, or merchandise provided through this website.
This website is provided on an "as is" basis without warranties of any kind, either
express or implied, including, but not limited to, warranties of title or implied
warranties of merchantability or fitness for a particular purpose, other than those
warranties which are implied by and incapable of exclusion, restriction or modification
under the laws applicable to this Agreement. The disclaimers contained in this Agreement
apply to any damages or injury caused by any failure of performance, error, omission,
interruption, deletion, defect, delay in operation or transmission, computer virus,
communication line failure, theft or destruction or unauthorized access to, alteration
of, or use of record, whether for breach of contract, tortuous behavior, negligence,
or under any other cause of action. You specifically acknowledge that neither the
Company nor its parent company is liable for the defamatory, offensive or illegal
conduct of other users or third parties and you assume the risk of injury from any
of the foregoing.
In no event will the Company, its parent company, or any person or entity involved
in creating, producing or maintaining this website be liable for any damages, including,
without limitation, direct, indirect, incidental, special, consequential or punitive
damages arising out of the use of or inability to use this website. Because some
jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages, the above exclusions of incidental and consequential damages may not apply
to you, but will apply, in any event, to the maximum extent possible.
In addition to the terms set forth above, neither the Company nor its parent company,
information providers, or content providers will be liable regardless of the cause
or duration, for any errors, inaccuracies, omissions, or other defects in, or untimeliness
of, the information contained within this website, or for any delay or interruption
in the transmission thereof to any user, or for any claims or losses arising from
using this website. None of the foregoing parties will be liable for any third-party
claims or losses of any nature, including, but not limited to, lost profits, punitive
or consequential damages.
You will be responsible for obtaining and maintaining all telephones, Internet connections,
computer hardware, and other equipment needed for access to and use of this website
and for any and all charges related thereto.
AirAsiaRedTix.com takes great care in the development and protection of its trademarks,
service marks (whether registered or unregistered) and logos and reserves all rights
of ownership of its trademarks. Nothing contained in this website should be construed
as granting by implication, estoppel, or otherwise, a license or right to use any
trademarks displayed on this website without the prior written permission of AirAsiaRedTix.com
or their respective owners.
- Our Content
A portion of the content for this website is supplied by third parties. Any opinions,
advice, statements, services, offers, or other information or content expressed
or made available by third parties, including information providers, are those of
the respective authors or distributors. Neither the Company nor any third-party
provider of information guarantees the accuracy, completeness, or usefulness of
any content, nor its merchantability or fitness for any particular purpose. We neither
endorse nor are responsible for the accuracy or reliability of any opinion, advice
or statement made on this website by anyone other than our authorized spokespersons
while acting in their official capacities.
Without limiting any other remedies that we may have available at law or in equity,
upon our confirmation that you have breached any provision of this Agreement or
the agreements referenced in this Agreement, we may, without notice, cancel any
pending transactions you may have with us and restrict or deny your access to our
website and services, including any services we provide through channels other than
- Binding Arbitration
Any dispute relating to or arising from your purchase of any tickets or other merchandise
through this website; or arising under this Agreement, in which money damages are
being sought, will be resolved by binding arbitration conducted in accordance with
the Commercial Rules of the Malaysian Arbitration Act . To the extent practicable,
hearings will be conducted via telephone or other electronic means intended to facilitate
a forum in which a hearing may be had. Any in-person arbitration proceeding will
take place in Kuala Lumpur, Malaysia. Upon conclusion of the arbitration, any court
having jurisdiction over the matter may enter judgment on any award issued in the
- Legal Proceedings
Any legal proceeding, which is commenced for the purposes of seeking injunctive
or other equitable relief will be adjudicated by a court of competent jurisdiction
sitting in the Kuala Lumpur, Malaysia and you and the Company expressly consent
to the personal jurisdiction of the State and Federal courts sitting in Kuala Lumpur,
You agree to save defend, indemnify and hold the Company, its parent company, and
their respective directors, officers, shareholders, employees, agents, and assigns
harmless from and against all claims and expenses, including attorneys’ fees, arising
out of your use of this website, including but not limited to any use of this website
that is not authorized by this Agreement.
- Limitation on Liability
IN NO EVENT WILL AIRASIAREDTIX.COM, ITS PARENT COMPANY, AND THEIR RESPECTIVE OFFICERS,
DIRECTORS, AGENTS AND EMPLOYEES BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS WEBSITE
OR THE SERVICES PROVIDED BY THE COMPANY THROUGH THIS WEBSITE, HOWEVER ARISING, INCLUDING
DAMAGES AND IRRESPECTIVE OF ANY NOTICE PROVIDED TO THE COMPANY. ANY LIABILITY THAT
THE COMPANY, ITS PARENT COMPANY, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, AGENTS
AND EMPLOYEES MAY HAVE TO YOU UNDER ANY CIRCUMSTANCES WILL BE LIMITED TO THE GREATER
OF (A) THE TOTAL AMOUNT EXPENDED BY YOU WITH US DURING THE TRANSACTION GIVING RISE
TO THE CLAIM; OR (B) RM100. If you are a resident of a state or country that does
not allow the exclusion or limitation of incidental or consequential damages, then
the foregoing provision will not apply to you.
All notices regarding any matter pertaining to this Agreement, or the policies referenced
herein, including any notice of claim, summons or subpoena will be given by first
class mail or courier, postage or air bill prepaid, and sent to: AirAsiaRedTix.com,
LCC Terminal, Jalan KLIA S3, Southern Support Group Zone, KLIA, Sepang, Selangor
Darul Ehsan Malaysia, Attention: Legal Department. Notice will be deemed effective
3 days after deposit with the Pos Malaysia or any other courier services. In addition,
the Company may provide notice to you by either email or Certified Mail, postage
prepaid and return receipt requested, sent to the physical or email address you
provided to us during any transaction conducted with us. Notice will be deemed effective
24 hours after sending of an email (unless returned due to an invalid email address)
or 3 days after mailing.
This Agreement is to be construed in accordance with the laws of the Malaysia, without
regard to its conflict of laws provisions. This Agreement, as updated from time
to time, constitutes the entire agreement between us, with respect to the terms
and conditions of use of this website and supersedes all previous written or oral
agreements between us. If any provision of this Agreement is held to be invalid
or unenforceable, such provision will be struck and the remaining provisions will
be enforced. The section headings in this Agreement are for reference purposes only
and in no way limit or describe the scope of a particular section. Our failure to
enforce any breach of this Agreement by you or others does not mean that we have
waived our right to enforce the terms of this Agreement in the future for a similar